Refunds, Returns and Exchanges

Returns & Refund Policy

If you need to return an item, please review the following guidelines carefully:

Eligible Returns

We accept returns in the following cases:

• Damaged or Faulty Items: If your product has a manufacturing defect or arrives damaged.
• Incorrect Item Received: If you received the wrong item.

To initiate a return, please contact us via the Contact Form on the right. Include your Order Number and the Reason for Return, and we will prioritize your request.

Non-Eligible Returns

We do not offer refunds or exchanges for:

• Change of Mind or Incorrect Purchases
• Late Deliveries or Transit Damage by Australia Post – If your package is delayed or damaged in transit, please contact Australia Post directly to file a claim.

Return Process & Conditions

• Refunds will be processed within 7–9 business days after the returned goods are received at our designated warehouse.
• Items must be unused, include all original tags, documents, accessories, and packaging, and remain in their original condition.
• Returns with tampered factory seals or damaged retail packaging due to customer mishandling will not be eligible for a refund or exchange.